Privacy Notice

Last updated: October 12, 2026

1. Identity and Address of the Data Controller

Grupo Alorey, doing business as Ultravioleta Paneles Solares (Ultravioleta Energy), RFC (Mexican tax ID) GAL250404R37, with its address at Av. Xcalacoco, fraccionamiento Balamtun, Calle Kan #3, Playa del Carmen, Quintana Roo, C.P. 77712, Mexico (hereinafter “Ultravioleta”), is responsible for the processing of your personal data in accordance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP) (Federal Law on the Protection of Personal Data Held by Private Parties) and its applicable regulations.

2. Personal Data We Collect

  • Identification and contact details: name, phone number, WhatsApp, email address.
  • Address or location of the property where the installation would take place.
  • Electricity usage information: CFE bills, rate and service number, when you share them.
  • Browsing data collected through cookies and similar technologies (see Cookie Policy).

We do not collect sensitive personal data. If it ever becomes necessary, we will request your express written consent.

3. Purposes

Primary purposes (required)

  • Responding to your requests for information and quotes.
  • Conducting site visits, system design, installation and maintenance.
  • Handling interconnection paperwork with CFE when you request it.
  • Invoicing, collections, and fulfillment of warranties and legal obligations.

Secondary purposes (optional)

  • Sending you information, promotions or news.
  • Satisfaction surveys and statistical analysis to improve our service and website.

If you do not want your data used for secondary purposes, you can let us know at any time by email at [email protected] or by phone/WhatsApp at 984 120 8751. Declining will not be grounds for denying you our services.

4. Transfers

Under Article 37 of the LFPDPPP, your data may be shared without your consent with the Comisión Federal de Electricidad (CFE, the federal electric utility) for the interconnection procedures you request, and with competent authorities when required by law. We use service providers (data processors), such as web hosting, email and analytics tools, that process data on our behalf. We do not sell your personal data.

5. ARCO Rights and Withdrawal of Consent

You may Access, Rectify, Cancel or Oppose the processing of your data (ARCO rights), and withdraw your consent, by sending a request by email to [email protected] or by phone/WhatsApp to 984 120 8751. Your request must include:

  • Your name and a way for us to send you our response.
  • A document proving your identity or, where applicable, legal representation.
  • A clear description of the data and the right you wish to exercise.
  • Any information that helps us locate your data.

We will respond within a maximum of 20 business days and, if applicable, will carry out your request within the following 15 business days, in accordance with the LFPDPPP.

6. Limiting Use or Disclosure

You can limit the use of your data by requesting it by email at [email protected] or by phone/WhatsApp at 984 120 8751. You can also sign up for PROFECO's Registro Público para Evitar Publicidad (REPEP) (Public Registry to Avoid Advertising).

7. Cookies and Tracking Technologies

Our website uses cookies and tools such as Google Analytics, Google Tag Manager and Google Ads. See our Cookie Policy.

8. Changes to This Privacy Notice

Any changes to this notice will be posted on this page.

9. Authority

If you believe your right to personal data protection has been violated, you may contact the competent personal data protection authority.